Frequently asked questions from salon owners

No. Your package fee covers marketing management only. Ad spend is paid directly by your salon using its own payment card linked to the advertising accounts. Platforms like Meta, Google, TikTok, and Yelp charge your card directly. We recommend an ad budget starting at $600/month for Gold and Premium packages. Mind Media Global never holds your ad funds or adds a markup to your advertising budget.

If you need to attract clients quickly through paid ads, choose the Gold package. If you want new bookings while building strong Google Maps rankings from the start, choose the Premium package — just like the salon in our case study. We recommend starting with an ad budget of $600/month.

No. We provide a shot list and simple instructions for filming with your phone. Just send us your photos and videos via Google Drive or Messenger. Our team handles the video editing and graphic design.

Top 3 rankings are our goal for the agreed keywords and geographic radius established at the start of the contract, not a guaranteed result. Google Maps rankings also depend on how far customers are from your salon. No agency can honestly guarantee a #1 ranking everywhere. AI search visibility is also a target, not a guaranteed outcome.

The minimum contract term is 3 months (6 months for standalone Google Maps SEO). Enjoy 8% off with a 6-month contract or 20% off with a 12-month contract. A 12-month contract also includes an extra half month of service with the Gold package, or an extra month with the Premium package. Payments are made in installments upon completion and approval of each phase.

Starter & Gold packages: support during weekday business hours via Facebook Messenger and phone. Premium package: 24/7 support with a dedicated Account Manager as your primary point of contact.

We'll integrate your existing booking link across your marketing channels and website. No need to switch systems. If you don't have an online booking system yet, we'll recommend a popular platform and help you get it set up.

We don't send SMS or email campaigns on your salon's behalf. Gold: Includes remarketing ads to encourage previous clients to return. Premium: Includes personalized client retention guidance and help setting up automated SMS appointment reminders through your existing booking software.

The free website offer is available with Gold and Premium packages on contracts of 6 months or longer. Your website includes custom design, SEO-friendly content, a booking button linked to your existing booking system, and free domain and hosting for the first year. Starting in Year 2, domain and hosting renewal costs $99/year. For 3-month contracts, a one-time website setup fee of $499 applies, covering the same features. Your website and domain belong to your salon. You retain full ownership, even if you decide to end your marketing contract with us.